rNetworks (“we,” “our,” or “us”) provides Internet access services to residential and commercial subscribers (“Services”). rNetworks broadband access service is a fixed wireless service. Generally, given the nature of fixed wireless services, certain circumstances may affect the speed and quality of the service, including but not limited to foliage, line-of-sight obstructions, the distance between a subscriber’s premises and the transmission point, as well as the subscriber’s connection of multiple devices to the rNetworks network. Although we have engineered the rNetworks networks to provide consistent high-speed data services, some network management for these scenarios is required to provide the best online experience possible for all our subscribers. Very heavy data usage by even a few subscribers at times and places of competing rNetworks network demands can affect the performance for customers (“subscribers”).

1. NETWORK MANAGEMENT PRACTICES

Network management is only activated when congestion is detected on a rNetworks network. In regular intervals, rNetworks network equipment is polled to identify what devices may be experiencing congestion. When a specific device is determined to be congested, the subscribers serviced from that/those network device(s) are analyzed and then managed based on plan and usage thresholds until the congestion has been alleviated, as described more fully below.  Subscribers will still be able to do what they want online; in many cases activities may be unaffected. In other cases, subscribers may see reduced speed in downloads or uploads.  No specific type of usage activity or subscriber aggregate monthly usage is targeted by these practices. It is important to note that rNetworks network management is temporary and based on constantly changing network conditions.

The network management practices described in this section are part of the “standard” rNetworks network architecture.

1. Blocking: Other than reasonable network management practices disclosed below, we do not block or otherwise prevent a subscriber from accessing lawful content, applications, services, or your use of non-harmful devices.
2. Throttling: Other than reasonable network management practices disclosed below, we do not, within package plans, throttle or otherwise shape, slow, degrade or impair a subscriber from accessing lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. All lawful Internet use is handled identically.
3. Affiliated Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit any of our affiliates, defined as an entity that controls, is controlled by, or is under common control with rNetworks.
4. Paid Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
5. Congestion Management: Our Services are provided on a “best efforts” basis and our congestion management practices are in place to ensure that all subscribers experience high quality service. If our network experiences congestion, it is typically between 7:00 pm and 11:00 pm local time.

In a manner consistent with our Service Agreements and Acceptable Use Policy and our Privacy Policy, we may monitor network traffic to ensure capacity is sufficient to maintain an efficient network load, to perform diagnostics and to otherwise manage and enhance the rNetworks networks.  To help manage traffic on the rNetworks networks, during times of high demand, we may allocate available bandwidth among subscribers on an equal basis, by account level.  In addition, we may prioritize certain applications, such as public safety and voice, over other traffic types.

• rNetworks deploys three types of “fair queuing” as a network management tool when congestion is present in rNetworks networks, including (a) “fair split” where all users on a device get a fair share of bandwidth; (b) “fair factor” which allows for users on different service plans to get a proportion of bandwidth based on their plan (i.e. a 15Mbps user will get less bandwidth than a 50Mbps user); or (c) “borrowing” where rNetworks prioritizes types of traffic to deliver a higher quality of experience (i.e. VoIP has priority over streaming and streaming has priority over bulk file transfers/downloads). No traffic type is completely denied access.
• rNetworks may also use specific traffic shaping software to manage our Network during periods of congestion.
• rNetworks may also conduct deep packet inspection (“DPI”), which is a type of filtering that will examine the data and/or header part of Internet traffic for viruses, spam, intrusions, or protocol non-compliance that may harm a rNetworks  network; to determine the routing of Internet traffic; for internal statistical and performance purposes; for lawful intercept capabilities, and/or enforcement of our Service Agreements. We do not use DPI to conduct data mining for targeted marketing or advertising, or anti-competitive purposes.
• If rNetworks determines, in our sole and reasonable discretion, that the manner in which a subscriber is using the service negatively impacts other subscribers or any rNetworks network, we reserve the right to apply additional congestion management techniques.

1. Application-Specific Behavior: Subject to the qualification that rNetworks may reasonably limit or rate-control specific or classes of applications, or other specific protocols or protocol ports as set forth below, rNetworks generally treats all lawful applications identically. However, we reserve the right to block or limit access to any applications, ports, or protocols that we determine, in our sole and reasonable discretion, may expose any rNetworks network to potential legal liability, harm any rNetworks network or otherwise interfere with or impair the experience of other subscribers on rNetworks networks also may not support certain high-bandwidth video and voice applications, or peer-to-peer applications that carry unlawful or harmful content/software.
2. Device Attachment Rules: Generally, you do not need approval to connect a third-party device to a rNetworks network does not limit the types of devices that can be connected to any rNetworks network, provided they are used for lawful purposes and do not harm the rNetworks network, violate our Service Agreements, or harm other users of the rNetworks networks. However, if we determine, in our sole and reasonable discretion, that the connection of a particular type of device to any rNetworks network negatively impacts other users or the rNetworks network, or may expose us to potential legal liability, we reserve the right to limit or restrict subscribers’ ability to connect such type of device to rNetworks network. If you need technical support services to assist you in the installation and configuration of third-party devices, please contact us or visit https://rnetworks.net/contact-us/
3. Security: rNetworks has taken reasonable physical, technical and administrative safeguards to protect the integrity and operations of the rNetworks networks and our subscribers from malicious and unwanted Internet traffic. We monitor the rNetworks network for security threats and may prohibit certain activity on the rNetworks network that we may deem, in our sole and reasonable discretion, poses a potential risk to the rNetworks network and/or to other subscribers. Triggering conditions include but are not limited to denial-of-service activity, IP address or port scanning, excessive account login failures; or certain Internet addresses that are disruptive, malicious and typically persistent. If we notice excessive subscriber connections, including but not limited to Wi-Fi connections, that are harmful or are commonly used to disrupt the normal use of the rNetworks network or use by other subscribers, we will attempt to notify the subscriber to work collaboratively to remedy the issue to the extent possible; however, we reserve the right as a reasonable security practice, without advance notice, to block any subscriber traffic, ports, protocols, devices, or applications (such as peer-to-peer applications that may carry malicious software or are known to be problematic) that we determine, in our sole and reasonable discretion, may cause harm to the rNetworks network or to other subscribers, or may expose us to potential legal liability.

PERFORMANCE CHARACTERISTICS AND COMMERCIAL TERMS

1. Network Speeds: rNetworks offers a range of download speeds to residential subscribers varying from 10 Mbps to 200 Mbps. The network is designed to support these speeds to help ensure that every subscriber receives the speeds to which they have subscribed. rNetworks however cannot guarantee speeds at all times, as there are many factors and conditions beyond rNetworks control that can affect Internet performance.  Some of these external factors and conditions are:

• • Performance of subscriber computer and/or router
  • Type of connection to rNetworks Customer Premise Equipment (i.e., Wi-Fi)
  • Congestion of web sites and services on Internet
  • Web site or service limiting speeds on the Internet
  • Internet and equipment performance outside of the rNetworks network

rNetworks Internet packages are advertised as “up to” certain speeds reflecting performance under ideal conditions. Without purchasing an expensive “dedicated” Internet connection, no Internet Service Provider can guarantee package speeds at all times.

1. Impact of Non-Broadband Internet Access Service Data Services (also known as “Specialized Services”): rNetworks does not offer Specialized Services to subscribers that will affect the last-mile capacity available for, and the performance of, our broadband Internet access Service offering.
2. Acceptable Use: As set forth in the Service Agreement, all of rNetworks service offerings are subject to the Acceptable Use Policies section of the Service Agreement, which we may from time to time establish or revise. The AUP is available here.  Add addy to the service agreement here once it is added to our website.
3. Privacy Policy: rNetworks current Privacy Policy is available here:  https://rnetworks.net/rnetworks-privacy-policy/
4. Redress Options: rNetworks attempts to respond to all subscriber concerns and complaints in a timely and fair manner. We encourage subscribers to contact us at 830-580-3278, or info@rNetworks.net , or by U.S. postal mail to discuss any complaints or concerns. Our postal address is P.O. Box 236, D’Hanis TX 78850, Attention: Customer Care.

FCC REQUIREMENTS AND COMPLAINT PROCESS

1. The Federal Communications Commission (“FCC”) has adopted rules to preserve the Internet as an open platform (“Rules”). Information regarding these Rules is available on the FCC’s website at: https://www.fcc.gov/restoring-internet-freedom

If a subscriber believes that we are not in compliance with the FCC’s rules, the subscriber may file an informal complaint with the FCC. The FCC urges subscribers to submit any complaints via its website at the following address: https://consumercomplaints.fcc.gov/hc/en-us.

ADDITIONAL DISCLAIMERS

This Open Internet Policy Statement does not affect, alter or otherwise supersede the legal status of cooperative efforts by rNetworks that are designed to curtail copyright or trademark infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, our subscribers and other end users. Furthermore, this Open Internet Policy Statement does not prohibit us from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Service Agreements and Privacy Policy.